We are confident in our product effectiveness and offer a 30-day satisfaction guarantee.  Our 30-day return policy, which means you have 30 days after receiving your item to request a return.

We are only able to initiate refunds for products purchased directly from rewindskinsolution.com If purchased from another retailer, please contact them directly for information on their return policy. We also do not refund shipping or customs costs. The customer is responsible for return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@rewindskinsoloution.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@rewindskinsoloution.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.