Returns & Exchanges
We are confident in our product effectiveness and offer a 30-day satisfaction guarantee. Our 30-day return policy, which means you have 30 days after receiving your item to request a return. We are only able to initiate refunds for products purchased directly from rewindskinsolution.com. If purchased from another retailer, please contact them directly for information on their return policy. We also do not refund shipping or customs costs. The customer is responsible for return shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question via email.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS/ NON-RETURNABLE ITEMS
Certain types of items cannot be returned, personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We want our Rewind Tribe to absolutely love their products! We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund returns for change of mind, we offer store credit note (valid for one month) USED BEAUTY DEVICES WILL NOT BE ACCEPTED DUE TO HYGIENE CONCERNS UNLESS THE ITEM IS FAULTY.
Refunds are only issued in the event of a manufacturing fault and the item cannot be replaced or mended.Our Return policy lasts 14 days (after you receive your order). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To make a return, please email us with your request.
RETURN FOR STORE CREDIT
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return for STORE CREDIT.
Any item not in its original condition, appears to have been used or damaged are not eligible for a return.
If you are approved, then your store credit will be processed and we will be in contact with you via email.
To complete your return, we require your receipt or proof of purchase. Please include this in your parcel when returning your item.
If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange. Unfortunately we cannot offer a refund for items that have been purchased using a discount code.
To return your product, you should email us and we will provide you with the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.